1.1.These general terms and conditions of sale govern the sale of Tzuri Gueta brand jewelry on the website www.tzurigueta.com and shall take precedence over any terms of purchase unless otherwise formally and specifically provided in writing by us. Any purchase made on the website therefore implies the buyer’s unconditional acceptance of these general terms and conditions of sale.
1.2.These terms and conditions of sale are entered into by two parties: the Silka Design company (the brand Tzuri Gueta), a limited liability company (Société à Responsabilité Limitée) with a capital of €7,000 registered in the Paris Register of Companies under the number 490 221 751 RCS Paris, whose headquarters are located 1 avenue Daumesnil, 75012 Paris and whose VAT number is FR56490221751; and any natural person or legal entity, hereinafter referred to as “Customer,” who wishes to make a purchase on the website www.tzurigueta.com. Should you have any questions, please contact Silka Design at 1, Avenue Daumesnil, 75012 Paris, by telephone at 33 (0)1 43 58 56 03, or by email at [email protected]
1.3.Every piece of Tzuri Gueta jewelry is hand made in our Paris workshop. Tzuri Gueta jewelry is made of silicone-fed lace using a patented technique combining openwork fabric and silicone. No molds or machines are used: each piece is unique and consequently, cannot be reproduced identically. The closures and other metal parts are made of 925 sterling silver, brass or stainless steel.
1.1.The prices of the jewelry available for sale on the Tzuri Gueta online store are quoted in euros, taxes included.
1.2.Orders placed on the site and delivered outside of France may be subject to taxes and customs when the parcel reaches its destination. Any such taxes and customs duties that may potentially apply upon delivery of goods shall be paid by the Customer and are the responsibility thereof.
1.3.The Tzuri Gueta brand undertakes to apply the prices in force that are quoted at the time an order is placed.
2.1.Payments shall be made by bank card (Visa, Mastercard or American Express) to the exclusion of any other form of payment, through the PayPal website.
2.2.PayPal is a completely secure payment site (as attested to by the lock icon in the address bar) and allows online shoppers to pay by credit card even if they do not have a PayPal account.
3.1.For every order placed on the site, a confirmation email shall be sent to the email address provided by the Customer.
3.2.The Customer shall also be notified via email when the order is shipped and shall be provided with the tracking number assigned to the parcel.
- Lead times
4.1.Tzuri Gueta Paris jewelry is hand made and the time required to produce it cannot be reduced.
4.2.Goods shall be dispatched within 10 to 15 days after the order is confirmed. In the unusual event of a delay in fulfilling an order, the Customer shall be notified promptly by email.
- Shipping method
5.1.Orders are shipped via the French Post Office using the tracked parcel service.
5.2.We offer free shipping within metropolitan France. Shipping rates are €10 within Europe and €15 for international destinations outside of Europe.
6.1.Pursuant to article L121-21 of the French Consumer Code, buyers have a 14-day cooling-off period following receipt of the goods. Customers who decide to withdraw from a purchase must notify the Tzuri Gueta brand of their decision by email at [email protected].
6.2.The Customer must ship the unused goods back, together with the particulars of their bank account (branch and account number), at the latest within 14 days of informing the vendor of his or her decision to withdraw from the purchase. The product must be returned by registered mail (recorded delivery letter) to: Tzuri Gueta – 1 avenue Daumesnil, 75012 Paris, France. Only items sent back in their entirety, in perfect condition, in their complete and intact original packaging will be accepted. Damaged goods or goods whose original packaging has been damaged shall be neither refunded nor exchanged. Customers may exercise their right to withdraw from a purchase without incurring any penalty. The Customer shall bear the cost of returning the goods.
6.3.Pursuant to article L121-21 of the French Consumer Code, the refund shall be made by bank transfer within 14 days of the Customer’s withdrawal notification, subject to receipt of the goods.
- Force majeure
7.1.Silka Design shall not be held responsible for the complete or partial failure to fulfill its obligations under this contract, if this non-fulfillment is caused by an event that constitutes force majeure, including but not limited to cases of disruptions or strikes, whether total or partial, in particular of the postal services and means of transport and/or communication, floods, fires, and, in general, events beyond its control.
8.1.Tzuri Gueta brand products are hand made. Each piece is unique and, although we take the utmost care, pieces cannot be exactly reproduced identically. The jewelry you order may therefore differ slightly from the model shown on the web site.
8.2.Tzuri Gueta brand products are guaranteed for 12 months from the date they are sent to the Customer, subject to normal use of the product.
8.3.Every piece of jewelry comes with a dated guarantee card that provides recommendations for use. The Tzuri Gueta brand cannot be held responsible if the products are subjected to conditions that are incompatible with those set forth in the recommendations for use or to any other extreme situation such as variations in temperature, over-exposure to light, exposure to smoke and repeated immersions.
8.4.In the event of a defect, you may inform us by email at [email protected] . The defective item must be sent back via the post office services accompanied by the relevant guarantee card to our workshop: 1 Avenue Daumesnil, 75012 Paris, France.
8.5.The evaluation of any manufacturing defect that may be ascertained shall be carried out at the discretion of the Silka Design workshop. Slight variations in size or color, for example, result from being hand crafted and cannot be considered as flaws. Similarly, the normal ageing of a product (fading of colors, alteration in the feel of the material to the touch) cannot constitute a condition for the exchange or return of the product.
8.6.Beyond the duration of the guarantee, a defective piece of jewelry may be repaired in the brand’s workshop. An estimate of the cost of repairing the item shall be sent to the buyer within 72 hours of the defective item being dealt with.
- Personal information
9.1.In compliance with the French data protection law, the Tzuri Gueta online store will never pass on personal information about customers to third parties.
10.1. All the elements present on the website www.tzurigueta.com and in particular on its online store section are the property of Tzuri Gueta Paris. Copyright: Tzuri Gueta Paris.
10.2. The use, reproduction, exploitation or redistribution, even partial, of any element present on this website and online store, on any grounds whatsoever, is strictly prohibited.
11.1. In the event of a dispute, the applicable law is French law. The Tribunal de Commerce de Paris (Paris commercial court) has sole jurisdiction, even in the event of claims made in the course of litigation, claim for contribution from third party or multiple defendants.